Shipping policy
Thank you for shopping with Quality of Life. This Shipping Policy explains how we process and deliver orders placed through our website.
Website: qualiityooflinfee.shop
Customer Service Email: support@qualiityooflinfee.shop
1. Order Processing
Orders are generally processed within 5–8 business days after payment has been successfully received.
Orders are not normally processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, promotions, or unforeseen circumstances, processing times may be longer. If there is a significant delay, we will contact you using the information provided with your order.
2. Shipping Methods and Delivery Times
We currently offer standard shipping options to available destinations.
Estimated delivery time:
- Standard Shipping: 5–10 business days
- Processing time: 1–3 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, customs processing, and other circumstances beyond our control.
3. Shipping Costs
Shipping fees are calculated and displayed during checkout based on the shipping destination, order details, and available shipping method.
If free shipping is available for a particular order or promotion, the applicable terms will be displayed at checkout.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking information may take some time to become active after the package has been handed to the carrier.
If you have not received tracking information within a reasonable period after your order has shipped, please contact us at:
support@qualiityooflinfee.shop
5. Shipping Address
Please make sure that your shipping address is complete and accurate before completing your purchase.
Once an order has been shipped, we may not be able to change the shipping address.
Quality of Life is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, or the carrier.
If you believe your package has been lost in transit, contact us at:
support@qualiityooflinfee.shop
We will work with you and, where appropriate, the shipping carrier to investigate the issue.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A description of the damage
- Photos of the package and product
- Any other relevant information
Please do not dispose of the damaged packaging until the issue has been reviewed.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and photos of the items received so that we can investigate and assist you.
9. International Shipping
For international orders, delivery times may vary depending on the destination and local customs procedures.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country, where applicable.
Quality of Life is not responsible for delays caused by customs clearance or local authorities.
10. Shipping Restrictions
Some products may not be available for shipment to certain countries, states, territories, or regions due to applicable laws, carrier restrictions, or other requirements.
If an order cannot be shipped to the selected destination, we may contact the customer regarding the order.
11. Delivery Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate address-change requests before the order is shipped. However, we cannot guarantee that a change will be possible after an order has entered processing or shipment.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
support@qualiityooflinfee.shop
Cancellation requests can only be accommodated if the order has not already been processed or shipped.
If the order has already shipped, you may need to follow our Return & Refund Policy.
13. Delivery Delays Beyond Our Control
Delivery may be delayed by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier delays, customs delays, government actions, or other unforeseen events.
Such delays do not automatically qualify an order for a refund of shipping charges.
14. Contact Us
If you have questions regarding shipping or your order, please contact us:
Quality of Life
Website: qualiityooflinfee.shop
Email: support@qualiityooflinfee.shop
We will make reasonable efforts to respond to customer inquiries as soon as possible.